Privacy policy

PRIVACY POLICY 🔒
Last updated: October 2025

Welcome to LUXELETTERBOX LTD 💌 We operate this website and online store to provide you with a curated shopping experience filled with thoughtful letterbox gifts. This Privacy Policy explains how we collect, use, and protect your personal information when you browse, purchase, or interact with our services, which are powered by Shopify.

We value your privacy as much as you value thoughtful gifting 🎁 Any information you share with us is handled securely and used only to deliver the best possible experience — such as processing your orders, keeping you updated, and improving our products and services.

By using or purchasing from our store, you agree to this Privacy Policy and the collection and use of your information as described below.

1️⃣ Personal Information We Collect

When we say “personal information,” we mean details that identify you or can reasonably be linked to you. This includes:

  • Contact details: your name, billing and shipping addresses, phone number, and email address.

  • Payment details: card or account information, billing data, and order transactions (processed securely by Shopify).

  • Account details: login credentials, preferences, and saved settings if you create an account.

  • Order information: products viewed, added to your cart, or purchased, along with returns or exchanges.

  • Communications: messages or emails you send to us.

  • Device and usage information: your IP address, browser type, device data, and how you interact with our website.

We collect information directly from you when you place an order or contact us, automatically through cookies and analytics tools, and through Shopify’s secure systems when processing payments or shipping orders.

2️⃣ How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders and payments 💌

  • Send order updates, delivery notifications, and customer support responses

  • Improve our website, services, and shopping experience

  • Provide marketing communications (only if you’ve opted in)

  • Detect and prevent fraud, unauthorised access, or other illegal activity

  • Comply with legal obligations under UK and EU law

You can opt out of marketing emails at any time by clicking “unsubscribe” in our emails. We’ll still send important non-promotional messages, such as order confirmations or delivery updates.

3️⃣ Sharing Your Information

We share your information only when necessary to run our business and deliver your order:

  • Shopify – our e-commerce platform, which securely processes payments and stores customer data.

  • Delivery providers – such as Royal Mail or courier partners, to deliver your gifts.

  • Service providers – for secure payment processing, analytics, and website improvements.

  • Legal obligations – if required by law or government authorities.

We do not sell or rent your personal information to anyone.

4️⃣ Shopify’s Role

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products. Shopify stores your data securely and complies with GDPR and UK privacy standards. You can read more about how Shopify manages personal data at Shopify Privacy Policy.

5️⃣ Data Retention

We keep your personal information for as long as necessary to fulfil the purposes described here — for example, while your account is active or to comply with legal, tax, or reporting requirements. When we no longer need your data, it will be securely deleted or anonymised.

6️⃣ Security

We take your security seriously 🔐 All payments are processed through secure, encrypted systems. While no online platform can guarantee perfect protection, we use industry best practices to safeguard your information against unauthorised access, loss, or misuse.

7️⃣ Your Rights

If you are based in the UK or the European Economic Area, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict certain processing

  • Withdraw consent for marketing at any time

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing your request.

If you are not satisfied with our response, you can raise a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

8️⃣ International Transfers

Your information may be transferred outside of the United Kingdom (for example, to Shopify’s servers in Canada or the United States). These transfers are protected through legal safeguards such as standard contractual clauses approved by UK and EU regulators.

9️⃣ Children’s Privacy

Our services are not directed toward children, and we do not knowingly collect data from anyone under the age of 16. If you believe a child has provided us with personal information, please contact us immediately so we can remove it.

🔟 Changes to This Policy

We may update this Privacy Policy occasionally to reflect business changes or new legal requirements. The latest version will always be posted on our website, and the “Last updated” date above will show when it was revised.

💌 Contact Us

If you have any questions about this Privacy Policy, or if you would like to make a request regarding your personal data, please email us at hello@luxeletterbox.co.uk.