Shipping policy
SHIPPING POLICY 🚚
Last updated: October, 2025
Thank you for shopping with LUXELETTERBOX 💕 Every order is carefully packed and sent with love to make sure your gift arrives beautifully and safely.
📦 Processing Time
All orders are hand-packed with care. Please allow 1–3 working days for your order to be processed before dispatch. During busy times (such as Christmas, Valentine’s Day, or Mother’s Day), processing may take a little longer — but we’ll always do our best to send your parcel as quickly as possible.
Personalised items may take slightly longer to create, and any extended processing time will always be shown on the product page.
🚀 Delivery Options & Costs
We currently ship within the United Kingdom 🇬🇧
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard Delivery (Royal Mail 2nd Class) | 2–4 working days | FREE |
| Express Delivery (Royal Mail 1st Class) | 1–3 working days | £2.99 |
Delivery times are estimates and may vary depending on Royal Mail or courier delays, especially during busy periods.
🎁 Sending Directly to the Recipient
As many of our gifts are sent straight to the recipient, please make sure their name and address are entered correctly at checkout. We can’t take responsibility for parcels delivered to an incorrect or incomplete address provided by the customer.
We never include invoices or pricing inside the box — just your thoughtful message and our signature LUXELETTERBOX packaging 🤍
📮 Order Updates
Once your order has been dispatched, you’ll receive a confirmation email letting you know it’s on the way.
If your parcel hasn’t arrived within the expected timeframe, please allow 7 working days after dispatch before contacting us — Royal Mail sometimes experiences delays outside our control.
💌 Lost or Delayed Parcels
If your order hasn’t arrived after the estimated delivery window, please reach out to us at hello@luxeletterbox.co.uk and we’ll help track it down. We’ll always work with Royal Mail to resolve any delivery issues as quickly as possible.
⚠️ Incorrect Addresses & Returned Mail
If a parcel is returned to us due to an incorrect or incomplete address, we can resend it — however, a small re-delivery charge may apply to cover postage costs.
💕 Our Promise
Every LUXELETTERBOX order is prepared with care and love from start to finish. We want your gifts to arrive safely, on time, and beautifully presented.
For any questions about delivery, please email us at hello@luxeletterbox.co.uk — we’re always happy to help!